February 2010 – Bliss Tubs contractor-customer visited his chiropractor and spotted a physical therapist’s office across the street. The contractor dropped in on the therapist, who revealed that he ad six clients who are seriously interested in having a walk-in tub.
January 2010 – Bliss regional dealer sold four Bliss walk-in tub installations over New Year’s weekend.
November 2009 – Utah dealer completes his 20th installation of a Bliss walk-in tub.
August 2009 – Truck of Bliss Tubs dealer is parked with a tub sitting in the back while the dealer walks her dogs. When she returns to her truck, a couple are waiting to talk to her about the tub. An appointment is made for a home visit.
July 2009 – New Bliss Tubs dealer is achieving a better-than-50-percent success rate with prospects supplied by Bliss Tubs.
June 2009 – an established walk-in tub dealer switched to Bliss Tubs to take advantage of lower pricing and substantially better service in purchasing tubs of equally high quality. Result: The dealer sold six Bliss walk-in tubs in four weeks.
June 2009 – New signage on truck of dealer’s installer begins paying off immediately. While truck is parked in front of customer’s home, home owner two doors away stops by to say that she also wants a walk-in tub. The dealer’s salesman visits her within the hour and secures a second walk-in tub sale.
April 2009 – On April 20, Bliss received telephone inquiry, which is relayed to local dealer. Dealer phones prospect and arranges appointment for next day. On April 21, dealer visits prospects and sells her a tub and installation.
April 2009 – New dealer receives 3-month old lead from Bliss Tubs. Within two weeks, homeowner signs on with dealer for tub, installation and ancillary work.
March 2009 – After evaluating eight walk-in tub suppliers, regional dealer selects Bliss Tubs as its preferred walk-in tub brand.
March 2009 – Minnesota contractor reports a very successful and enjoyable first-time walk-in tub installation. He’s very impressed with the tub’s workmanship and he looking forward to selling and installing more Bliss Tubs in the coming months.
March 2009 – In Bliss Tubs experience, only about one in 100 tub shipments suffers damage in interstate shipping. When a tub arrived damaged this month, Bliss Tubs shipped out a replacement tub (at no additional cost to the customer, of course) within one working day. Bliss Tubs is grateful that the customer was able to immediately email photos of the tub damage.
March 2009 – Established walk-in tub dealer’s selling efforts were being stymied by 12-15 week lead time of existing tub supplier. The dealer was able to meet the earlier-installation expectations of two prospects by ordering from Bliss Tubs. Bliss Tubs was able to deliver the tubs within ten days.
February 2009 – Established walk-in tub dealer contacts Bliss Tubs. Serendipitously, two hours later, Bliss Tubs receives phone call from prospect in dealer’s service area. Using phone number supplied by Bliss Tubs, the prospect calls the dealer and makes appointment for consultation in the following week.
February 2009 – Bliss Tubs receives online inquiry from prospect and immediately relays the inquiry to local walk-in tub dealer. Within one hour, the dealer has made contact with prospect. Result to date: A tub sale seems likely as part of an overall $80,000-plus program of home modifications.
January 2009 – Bliss Tubs receives online inquiry and brings a local dealer on the phone for a conference call with the prospect. The dealer makes an appointment the next day. The customer contracts with the dealer/contractor for tub installation plus significant additional home modifications. |